T & C's

Our registered office and warehouse is at Unit 4, Springfield Industrial Estate, Manchester Street, Oldbury, B69 4HH. We use this office as our main trading address. We, at KOMS Event & Exhibition Flooring Solutions Ltd, operate and control the website www.komseventandexhibitionflooringsolutions.com and the email that is linked to it; sales@komsltd.com.

Our company number is 7119318 and our VAT number is GB264625689.

Our goal is to give you the best possible service at all times.


Privacy & Cookies Policy

Your data and personal information will not be shared with any third party, and we will adhere to The Data Protection Act of 1998.

Our files, orders and enquiries remain confidential at all times and will not be copied, saved, stored or passed on to any third party without your permission.

We are dedicated to preserving and safeguarding your privacy when you visit our site or when you communicate digitally with us.

When you interact with our website, we may collect and process the following data from you:

  • Visits to our website and the resources that you access, includes details like - traffic data, location data, weblogs and other communication data.

  • Information that you provide by filling in forms on our website, like sending us en enquiry form.

  • Information provided to us when you communicate with our business for any reason.

  • Statistical data about your browsing actions (e.g. IP address, browser type, operating system, patterns in how you browse).

When collecting and storing information about you is used so that we can provide our services to you. We can then provide you with product information about something you appear interested in. We can also save this data to contact you informing you on any changes to the site, business updates or other information that we think may benefit you.

Cookies on our website help us to distinguish you from other users on our site so that we can make your experience with us even better.


Financial Information

We currently only accept payments made by BACS.

Bacs is a system in the UK for making payments directly from one bank account to another.

All information will be kept private. If requested to do so, we will terminate any personal details from our account history.

We will make sure you are happy with the material and colour of the flooring before delivering or fitting it for you. This means our service will be dependent upon your specifications and therefore refunds on the finished job will not be permitted.

If you have made an order with KOMS to have carpet delivered or fitted then this can be cancelled beforehand by contacting us via telephone or email *subject to cancellation fees. 

Credits or refunds will only be issued with an official complaint register number.

You will cooperate with all our reasonable requests in connection with our efforts to satisfy ourselves that the Goods are defective.

If applicable, we will arrange and pay for the collection of the defective Goods from the address you give us and for any subsequent delivery of replacement Goods.


Pricing & Delivery

The prices of our goods are not listed on our current website.

If you would like a quote of the full service before we deliver / fit the flooring, please contact us.

We are subject to charge VAT on all of our carpets and vinyls.

Please discuss with us the expense of the job before we start so we can ensure you get the right type of flooring for a suitable price.

Most deliveries are carried out using a courier. However, we have some lorries and drivers of our own and some of our deliveries are carried out using this method. We use what we think is the best method to convey your order to you.

If your delivery address falls outside the UK then please contact our sales team to place your order.

There will be no further notification once the order has been accepted.

If you need to check on the progress of the order, please contact our sales team.

If you (or a business representative) are not in to receive the delivery at the time the delivery is attempted, the delivery will be returned to our warehouse before informing you about the returned item. Re-dispatch of the item will be at your cost as it your responsibility to ensure that you are present for the delivery of your flooring.

We offer a guaranteed next day service; this service is based on weight and a premium. It is also subject to a 1:00 PM cut off time for ordering. All orders placed after this time will not be dispatched until the next day.

You may collect your consignment yourself from our warehouse. If you want to collect the same day, please order in good time before our 1:00 PM cut off, our sales team will contact you to arrange a collection time.


Interactive Services

You may use our site for lawful purposes only. You may not:

  • Reproduce, duplicate, copy or re-sell any part of our site

  • Interfere with, access without authority, damage or disrupt any part of our website

  • Knowingly transmit any data, send or upload any material that contains viruses or any other harmful programs

  • Use our site to harm or attempt to harm minors in any way.

We try to regularly update our News page on our website so that you can keep up to date with our business news and industry updates. We also update our social media platforms on a daily basis so that you can interact with our business.

When and where we do update our interactive services, we will provide you with contact details if a concern or enquiry arises.

We have a company testimonials section on our website which is available for all users to see. This will be updated as and when we can do so.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian.

The content that we post on any interactive service will be accurate, genuine and comply with the law. We will not infringe any copyright or trade mark of another person / business.

We will not post any illegal, inappropriate, threatening or discriminating content. We will not impersonate or misrepresent a person / organisation.